As long as consumers allow this kind of treatment as customers, nothing in this industry is going to change. I'm still pretty pissed over this whole deal.at the very least.Goldenwest should have offered to pick up the bill on her table for all the work I did.because it should have been right in the first eings how the table came straight from the factory 1 mile from Katie's house.and their factory mechanics were used during the initial setup. Rob.you shouldn't have treated her like she was a nobody.and like I didn't know shit about pool wrong on your part, and NO customer deserves to be deceived like your company deceived her.and then treated like.your company was NOT at fault! If she says nothing more about this.then I'll let this thread go, but if she does.and would like an explanation of what was all wrong with her pool table.then I'll help her explain it. I'm hot right now, though it's not really my place to say something.but, I'm going to open this post as a way of providing an upfront.main forum.invitation to Katie Girl.to express her views on the customer service she received from your company. What bothers me the most.is that you didn't even offer her an apology for the screw ups made by your 40 year.third generation company. ![]() In addition, the creation of one-of-a-kind tables can provide a fitting focal point for the customer's home or business.I'm very.very upset at the way you treated my customer Katie Girl.with the pool table you sold her 19 months ago, and what I had to go through to make it right with her.Rob, all I can say is.it wasn't enough that you built new rails for her table.and it wasn't enough that you had your guys come out and replace the slates on her table.and that I had to replace them again.AFTER that as well. There are several different stylish collections, including Rustic, Modern, Arts and Crafts, Legendary, Specialty, Classic, Designer and Antique. Golden West is America's largest manufacturer of designer billiard equipment pool tables, billiard tables, carombola tables, snooker tables, Russian Pyramid, and antique pool tables. You are encouraged to look at our luxury accessory kits, which include cues, balls, triangle, ball rack, cue rack, bridge, table brush, under rail brush, pill bottle and pills, and chalk.” From the slate, rails, cushions, height of the table to pocket openings, all Golden West tables are built to exacting requirements for professional tournament play. ![]() “All of our pool tables are built to BCA (Billiard Congress of America) specifications. “All Golden West pool tables can be used in world tournaments” he stated. Golden West is considered by many billiard experts to be the standard of excellence for the industry.” Golden West Billiard equipment is truly in a class by itself with our emphasis on detail. We are extremely proud of our detailed work and state-of-the-art finishing department. The firm has been the industry leader in product design, with many patents granted over the years.Ī spokesperson for the firm explained, “We are the only pool table manufacturer that does all laminating, wood turning and carving in-house. They are the only pool table manufacturer that does all their own designing in-house. ![]() The main reason for the company's success is the quality and control of their products. is a family owned and operated company which sells its products worldwide. ![]() Portland OR USA - JGolden West Billiards and Rob Brostoski are pleased to announce that their custom billiard and pool tables have been setting the standard for quality since the late 1990s.
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